Frequently Asked Questions
Everything you need to know about shopping with U.S. Polo Assn. India
How can I track my order?
Once your order is shipped, you will receive an email and SMS with a unique tracking ID and a link to our courier partner's portal to monitor your shipment in real-time.
What is the return and exchange policy?
We offer a hassle-free 15-day return and exchange policy. Products must be unworn, unwashed, and have all original tags attached to be eligible for a refund or replacement.
Are the products sold online authentic?
Yes, this is the official online store for U.S. Polo Assn. India. Every product is 100% authentic and officially licensed by the United States Polo Association.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular mobile wallets. Cash on Delivery (COD) is also available for most pin codes across India.
How do I find the right size for me?
Each product page features a detailed 'Size Guide' with measurements in inches and centimeters. We recommend comparing these with a well-fitting garment you already own.
Is there a shipping fee for my order?
We offer free standard shipping on all prepaid orders above a certain value. For orders below that threshold or for COD orders, a nominal shipping fee may apply at checkout.